HOME
Efficiency at your fingertips
Virtualwiz is a pioneering VA agency in the Northern Philippines renowned for its exceptional assistance in growing your business virtually. We have competent and expert executive assistants who can provide a reliable and efficient solution to your needs.
With our assistance, you will be able to free up time, streamline your day, focus your energy, and get things done.
Contact us. We would gladly address any inquiries you may have.
Services
Consider Your Business Challenges Solved –
Our Smart Virtual Assistance Prevails!
Generate, screen and qualify leads with our experts. Whether it’s warm or cold calling, our experts are all kinds of ready to help you create opportunities and nurture clientele.
Our experts will free up your time letting you deal with the important stuff. From CRM and database management, calendar and correspondence coordination, to phone and reception support, bookkeeping and transcription work, we’ve got you covered.
We recognize that these challenging times require specialized solutions and that’s why we provide virtual business addresses to our clients if they so desire, helping maintain professional credibility and presence.
Amplify and broaden your social media influence with customized strategies and tweaks for your online brand needs. Our experts provide video production and editing, graphic layout and design, website management and optimization, all tailored for your market.
In 4 easy steps, you can hire a Virtual Assistant
1
Give us a call and
communicate your needs.
2
All the pre-screening happens at our end.
Sit back and relax.
3
Interview the most
qualified candidates.
Choose the best fit.
4
Agree on your schedules, communication channels, and orientation days.
About Us
Established in Vigan City, Philippines in 2023 by Mary Grace Dangtayan and Arwin Upreti.
Virtualwiz started off as a home-based virtual assistant service. It has since developed into an industry leader, seeking to deliver great training and productive employment to the city's communities and members.
We provide respectable work and competitive compensation to our employees, allowing them to pursue pleasure and sustain their well-being by employing their God-given abilities.
Our clients have found consistent, competent, and innovative experts to support them in their undertakings within and outside their companies and have continued to find profit and success in partnership with our institution.
MISSION
Our mission is to provide exceptional and dedicated support to our clients as well as a dependable and honest institution that our employees value. That this client-assistant relationship be a source of growth and prosperity. We strive to be a unique brand defined by responsibility, reliability and transparency through earned trust and respect.
VISION
Our vision is to bring VirtualWiz VA to the global market and to be the premier provider of Virtual Assistance with the highest level of professionalism and performance through our executive assistants, whose dedication and expertise should be unrivaled.
Frequently Asked Questions(FAQ)
Contract Obligations
Q: Is there a lock-in contract option?
-No, we do not have a lock-in period.
Q: How long is a minimum contract period?
-No minimum contract period. You can cancel anytime.
Q: How much notice do we need to give to cancel a contract?
-You'll need 2 weeks prior to the cancellation date.
Q: How much notice does the staff member need to give if resigning?
-After employees provide their notice of resignation, they have to
render 30 days for endorsements before they can leave the company.
Onboarding Process
After we have finalized your VA's job specifications, start date, and schedule,
our business team will send you our agreement which details the VA tasks and corresponding charges.
After the document has been processed, we will then forward you to your onboarding manager who will train with you
and heretofore create a task map so the delegation of tasks can commence. After this training period, all tasks should now
be endorsed and your VA up to speed.
Q: How long does onboarding and training a new staff member take?
-This process will depend on the complexity of the VA's job specifications.
On average this takes 2-3 days with more complex scenarios extending this period to 5 days.
Performance Management
Our Workforce Supervisor, together with our Accounts Supervisor
will work together to make sure that your Virtual Assistant's workflow is at its peak productivity.
Q: Where does the staff member work from an office or their home?
-We are an office-based company, with our VAs in a professional work environment.
Q: How is productivity monitored?
-We employ TimeDoctor to make sure that VAs are conscientious of time and tasks.
Q: Do we get a report on the staff members' productivity?
-Expect to get an End of the Day Report from your VA at the close of every shift.
This should detail what tasks were completed, your VAs logged hours, and they'll let you know if anything is out of the ordinary.
Q: Who supervises the staff member day to day?
-WorkForce Supervisors and Production Managers are always at hand to assist your VAs.
Sick days and days off?
Your VA should notify you two weeks ahead if they want to arrange a planned leave.
Q: How are we notified if the staff member is sick?
-In the case of a sick VA, you will be notified ASAP. If is no response is received from you, a call will be placed.
We want to make sure that you're informed of your VAs status.
Q: Is there a replacement staff member for sick days?
-Yes, we have a standby VA who will fill in for your VA. We'll do our best to make sure that everything is business as usual.
How is our IP kept private and safe?
Q: How are our logins, software, and confidential information kept private and safe?
-We have a dedicated IT department to ensure that your data is kept safe through a business-level VPN.
The only people that have access to your logins will be your VA and On-Boarding Specialist as we keep everything confidential. You are further protected by our NDA which all team members will be sure to have signed.
Q: What happens if confidential information or IP is misused or disclosed to a third party?
-If this happens, the consequences will lead to termination of employment and possibly a civil lawsuit.
Our employees signed a comprehensive Non-Disclosure Agreement which was thoroughly discussed with them.
Q: Would the staff member be working for other businesses at the same time?
-If the client hires a Virtual Assistant from us, the assigned VA will only be working for that said client exclusively.
If the client prefers a part-time schedule, we can assign another client to that assistant in the off-hours of the client
to fill in the VA's 8-hour daily schedule.
Sikatuna Building, Aggay, Bantay, Ilocos Sur -2727 PHILIPPINES
virtualwizph@gmail.com
+63 9555 344 130